Returns

Return Policy

We hope that you love what you buy, but if you aren't happy with your item we'll be more than happy to offer an exchange or refund. We regret that delivery charges are non refundable.

Please return the products in their original packaging with tags and a suitable outer box with protective packaging enclosing a copy of your invoice. Orders should be returned within 14 days of purchase for an exchange or full refund, excluding original postage costs.

Return Address

To return your item, please send it along with a copy of your invoice to:

Kittiwakes Braunton Ltd

15 Caen Street

Braunton

Devon

EX33 1AA

Return Postage

The customer is responsible for the return postage. We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods.

Return Processing

We will notify you via email once your return or exchange has been received & processed. Refunds will be made via the original payment method. For exchanges & refunds, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take three to five days to reach your account.

Faulty Items

In the unlikely event that goods arrive faulty or damaged, please inform us immediately by email [email protected] attaching images of the faulty/damaged item. You will be offered a full refund or a replacement. If any faulty/damaged items need to be returned to us, all arrangements and costs will be covered by us.