Kittiwakes Braunton Privacy Policy

Who are we?

Kittiwakes Braunton is a homeware and lifestyle retailer based in the UK with a registered address of 15 Caen Street, Braunton, EX33 1AA. This privacy policy covers the use of data by Kittiwakes Braunton.

What we collect

When you place an order online or by phone

We will gather all the information we need to process your order, ( for example: name, email, postal address, billing address, card number or other payment method details, contact phone number)

As with all sensitive data we keep all these details securely in our system. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, (apart from the card type and the last four digits for reference.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

When you place an order online or by phone - fulfilling your order

Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address to update you about your delivery status and telephone number for our registered courier service DPD. We can only arrange your delivery with a contact number provided. This is a mandatory requirement from our shipping service.

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Kittiwakes Braunton are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. After this point your information will be kept until you notify Kittiwakes Braunton otherwise; you have the right to be forgotten, for details on how to do this see (Your rights relating to personal data) if you would like your data to be destroyed.

Your rights relating to personal data

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to

• access your personal data
• ask for your data to be deleted or corrected
• ask us to stop processing your data
• to stop receiving marketing from us

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you believe that any information we are holding on you is incorrect or incomplete or you wish for your data to be deleted, please write to or email us as soon as possible, at the below address.

For all of the above, please do get in touch. Where we are obliged to comply with your request we will do as quickly as possible.

Kittiwakes Braunton Ltd, 15 Caen Street, Braunton, Devon EX33 1AA

email: [email protected]

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner's Office (ICO)

Sharing your data

We will not sell, distribute or lease your personal information to third parties. We do pass some data to third parties in order for them to fulfil servies for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The type of companies we use are, for example:

• courier companies (to send orders)
• marketing agencies (to send out emails and direct mail)
• data analysis companies (to provide us with tools to analyse our data)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.